Website Preloader
0
0 Items Selected

No products in the cart.

Refund and Returns Policy

Effective Date: Thursday, December 21, 2023

Thank you for choosing BrightPxl. We strive to provide high-quality digital products, including fonts and templates, that meet your needs and expectations. However, we understand that unforeseen circumstances may arise.

Therefore, we offer the following Refund and Returns Policy:

Refunds:

Full refund: We offer a full refund for unused purchases within 14 days of the purchase date. Unused means that the downloaded product has not been installed or used in any way.


Partial refund: We may offer a partial refund for products that have been downloaded but not used in a project or installed on a system. The amount of the refund will be determined on a case-by-case basis, considering the nature of the product and the extent of its use.


No refunds: We are unable to offer refunds for products that have been used in a project or installed on a system. This includes but is not limited to, fonts that have been embedded in designs, templates that have been modified, and digital products that have been transferred to another user.


Returns: Digital products cannot be physically returned. Therefore, returns are not applicable to our products.


To request a refund:

Please contact us within the specified timeframe at www.brightpxl.co.za/contact/.
Clearly state the product you wish to return and the reason for your request.
Provide any relevant proof of purchase or usage, such as your order confirmation email or receipt.


Processing timeframe:

We will process your refund request within 5 business days of receiving your complete information.
The refund will be issued to the original payment method used for the purchase. Please allow additional processing time depending on your bank or financial institution.


Exceptions:

We reserve the right to decline or limit refunds at our sole discretion in cases of misuse, abuse, or violation of our terms of use.


This Refund and Returns Policy may be subject to change at any time without prior notice. However, any changes will not apply retroactively to purchases made before the effective date of the change.


We encourage you to carefully review the product descriptions and compatibility information before making a purchase. If you have any questions or concerns, please do not hesitate to contact us before or after your purchase.

Thank you for your understanding!

BrightPxl Web Design Agency